By embedding Quimbi AI across your entire ecosystem, you’ll create Super Agents that solve problems more efficiently. Our AI-driven solutions are designed to transform player interactions, opening up previously untapped avenues for connection and revenue generation.
By increasing agent productivity, you decrease handle times, achieve higher first-contact resolution, and dramatically cut operational expenses.
Faster, personalized resolutions translate directly to happier players who play and spend more.
Drive deeper engagement, maximize revenue, and reduce churn with an intelligent Live Ops recommendation engine.
Quimbi AI Agent knows your player’s gaming history (last login, device type, recent activity) and uses this knowledge to offer tailored troubleshooting steps.
When a player seeks support through the in-game help center or online, the Quimbi AI Agent immediately kicks into action. It instantly analyzes the player’s issue and intent. It then delivers precise, helpful FAQs or launches an intuitive, personalized chat.
Oftentimes, issues require a human touch. When escalation occurs, our AI continues to support the player journey:
Automated Triage: It categorizes issues like "Lost Progress," "Billing Dispute," or "Gameplay Guidance," instantly providing context and relevant player history to the agent.
Drafting Responses: It proactively drafts thoughtful, personalized responses based on historical solutions and in-game data, empowering agents to quickly review, customize with empathy, and swiftly deliver solutions.
While the agents assist players, they’ll get the player's unique gaming profile: their progress, behavior patterns, resource inventory, and past purchases.
Using these insights, it generates personalized recommendations — strategically timed offers, suggestions to participate in events, or tips on exploring untapped game features. Agents effortlessly integrate these recommendations into the conversation, naturally encouraging deeper player engagement and increased in-game spending.
Continuously monitor player conversations and sentiments across Facebook, Instagram, Reddit, Line, Discord, and other key channels—integrated seamlessly with game metrics and support ticket data.
Quickly identify trending player concerns, detect early warnings of boycott risks, and deliver actionable recommendations to swiftly resolve issues.
Leverage comprehensive community feedback and real-time analytics to optimize player experiences, inform game enhancements, and uncover new monetization opportunities.
